Accessibility Statement

This is a translation of the German original. In the event of any discrepancy, the German version shall prevail.

Our Commitment

aincare was built from the ground up for people who find conventional AI assistants hard to use. Accessibility is not an afterthought but a core part of our design. We strive for conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA and are committed to compliance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG), which has been in effect since June 28, 2025.

Conformance Status

This website and the aincare app are partially conformant with WCAG 2.1 Level AA and the European standard EN 301 549. The content listed below is not yet fully accessible (see section "Known Limitations"). We are continuously working to improve accessibility.

Date of last review: April 2026
Method: Self-assessment

Accessibility Measures

The following measures are implemented in the aincare app, browser service, and on this website:

Vision

• Minimum font size of 20sp (approx. 20px) for all text in the app
• Minimum font size of 18px on the website
• Contrast ratio of at least 4.5:1 (WCAG AA) — target 7:1 (AAA)
• Selectable font size during app setup
• Color-blind friendly palettes (red-green safe, blue-yellow safe)

Motor Skills

• Minimum touch target size: 56dp (app), 48px (website)
• Voice control as an alternative to typing
• No swipe or hold gestures required — all actions via simple tap
• Keyboard navigation on the website

Hearing

• Read-aloud function for all AI responses
• Text-based alternative to voice control
• No audio-only content without text alternative

Cognition

• Simple, clear language in the user interface
• Consistent navigation and predictable behavior
• No time-based actions or pressure situations
• Reduced animations (respects prefers-reduced-motion)

Technical Standards

• Semantic HTML on the website
• ARIA attributes for interactive elements
• Lexend typeface — specifically designed for reduced visual stress and improved readability
• Responsive design for all screen sizes
• Multilingual (German, English, Turkish) with correctly declared language attributes

Known Limitations

Despite our efforts, the following limitations currently exist:

• AI-generated content cannot always be verified for accessibility (e.g., alternative text for described images).
• Full screen reader support (TalkBack/VoiceOver) in the app is currently being improved.
• PDF documents provided through the AI assistant may not be fully accessible.

We are actively working to address these limitations and aim for full conformance with WCAG 2.1 AA and the BFSG.

Feedback and Contact

If you encounter barriers or have suggestions for improvement, we welcome your feedback:

Email: contact@aincare.de
Phone: +49 7144 1608450

We aim to respond to your inquiry within 14 days.

Enforcement Procedure

If you do not receive a satisfactory solution after contacting us, you can contact the responsible enforcement body. The conciliation body under § 16 BGG is located at the Federal Government Commissioner for Matters relating to Persons with Disabilities:

Conciliation Body under the Disability Equality Act
Mauerstraße 53
10117 Berlin
www.schlichtungsstelle-bgg.de

In addition, the market surveillance authorities of the federal states are responsible for enforcing the BFSG.